1. Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

Personal Information

• Contact Information: Name, email address, phone number, shipping and billing address
• Account Information: Username, password, profile picture
• Payment Information: Credit card details, PayPal email, M-Pesa number (processed securely through payment processors)
• Communication: Records of your communications with us

Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, products viewed
• Location Data: General location based on IP address
• Cookies: Small data files stored on your device

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations, shipping notifications, and updates
• Personalize your shopping experience
• Send promotional emails (you can unsubscribe at any time)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping companies, email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are required to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal information within our organization

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your information to another service

To exercise these rights, please contact us at privacy@promiserevival.com.

6. Cookies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit some website features.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@promiserevival.com
• Address: Promise Revival, Nairobi, Kenya
• Phone: +254 700 000 000